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Boho Casino: Reach a Real Person Today

Call, chat or write at any hour, because Boho Casino keeps support open 24 hours a day, 7 days a week.

Start Live Chat 256-bit TLS encryption, every session

Paid today

673,579 A$

4,120 Playing now

Licensed & AuditedGaming Control Board Curaçao license OGL/2018/2368/642. Independent certification by Gaming Laboratories International and SIQ. eCOGRA-accredited dispute resolution.

Fast PayoutsA$127M monthly withdrawals, average processing in 16 minutes. Withdrawal limits up to A$32,000 per transaction.

Data Protection256-bit TLS encryption on every connection. Operated by Boho Casino N.V., company number 503132, registered in Curaçao.

Waiting for Help

Live Chat, E-mail and Phone

Each route below suits a different question, so you land with a person who can fix it.

Chat Right Now

Choose live chat for anything urgent, from a stuck withdrawal to a bonus that will not load; an agent typically replies in 1 minute, day or night.

Open the Chat

A Record in Writing

Write to [email protected] for paperwork, screenshots and anything you want on record; the usual reply lands inside 4 hours, whatever the time.

Write to Us

Phone for a Person

Call +61 2 8573 0108 (AEST) when you want a voice and a quick walk-through; the line answers 24 hours a day and connects in about 5 minutes.

Call Support

Help in Your Zone

Betting from Australia and Need a Hand?

Here is who answers from Australia, which clock applies, and where to turn when play stops being fun.

Reaching Us

Phone (AU)+61 2 8573 0108

Support Time ZoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who Supervises

Licensed ByGaming Control Board Curaçao, OGL/2018/2368/642

Safe Play Help

Safe PlayGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Still Not Sorted?

Boho Casino Takes Complaints Further

Answers go missing sometimes, so here is the path that takes your case higher without guesswork.

Send the Full Story

Write to [email protected] with your account email, what went wrong and the dates involved. Support logs the case and sends you a reference to quote later.

First Reply, Then Review

Read the reply carefully, because most disputes close once records are checked. If something still looks wrong, answer on the same thread rather than starting a new one.

When the Answer Misses

Ask for a senior review when the first answer does not resolve things. Send the reference number and a short timeline, and the team above support reads the full history again.

Where Does It End Up?

Take an unresolved dispute to the Gaming Control Board Curaçao, the regulator that issued licence OGL/2018/2368/642. Include the case reference and every reply you received from Boho Casino.

Direct Lines

Who Reads Your Message?

Route requests to the desk that owns them; Boho Casino takes complaints itself before the regulator.

Account and ID

General help and questions[email protected]

Document checks (KYC)[email protected]

Money Lines

Deposits and withdrawals[email protected]

Everything Else

Complaints, first stop[email protected]

Personal data requests[email protected]

Partners and business[email protected]

Six Details

Check the Company Behind the Brand

Settles who runs the site, where the licence sits and where a written message lands.

Company

Legal NameBoho Casino N.V.

Company Number503132 (Curaçao)

Registered AddressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence NumberOGL/2018/2368/642

Written Contact

Support E-mail[email protected]

Have These Ready Before You Write

Gather this before you open chat or dial, then the first reply can do real work.

Your registered e-mail address
The exact payment amount and date
Any transaction or bonus reference
Photo ID and proof of address
A clear description of the problem

Before You Ask

Settle Your Support Query Here

Short replies on the things Aussie players ask most, straight from the team that answers them.

trustDo I need to speak English to use support?+

Need to speak your own language? Our team answers in English, German, Finnish and Norwegian, round the clock. Stick to English if you are in Australia and want the quickest reply. Anything outside those four needs a translation tool on your end.

trustWhere is Boho Casino allowed to take bets?+

Look up Boho Casino N.V. on the Curaçao register: licence OGL/2018/2368/642, held since 2018. The Gaming Control Board Curaçao supervises us from Willemstad. Nothing is issued or checked by an Australian regulator.

trustWhat if I cannot recall my password mid-chat?+

Skip the password, always. Support identifies you from your registered e-mail address plus one detail you already know, such as the date of your last deposit. Verification questions may then follow. Nobody legitimate will ever ask for your password.

trustWhere do I take a complaint that staff could not fix?+

Say so in the chat or in your reply, and ask for it to be escalated. Complaints sent to [email protected] get a fresh pair of eyes and a written answer. If that still falls short, raise it with the Gaming Control Board Curaçao.

trustWhat happens when I ask for my account to be shut?+

Ask support to close it, and the account stops taking deposits once confirmed. Any balance still sitting there comes back to you through your normal withdrawal route. Bear in mind that closing an account cannot be undone by opening a new one.

trustDo I need to call before the weekend?+

You do not need to wait for office hours. Live chat, e-mail and phone all run 24 hours a day, 7 days a week. Christmas morning in Sydney gets the same cover as a Tuesday lunchtime.

Answer Speed

Who Answers, and How Fast?

You will know which channel answers quickest before you send anything or ring anyone.

Live Chat

Chat Hours24 hours a day

Chat First ReplyOne minute

Time ZoneAEST

E-mail

E-mail Address[email protected]

E-mail ReplyFour hours

Phone

Phone Number+61 2 8573 0108

Phone Waiting TimeFive minutes